Orders placed between November 21 and December 23 can be returned until January 15.

Register your return here.

Returns policy

• Every piece that you wish to return must be registered via the link above. 
• If you are located in the Netherlands, Germany, UK or Denmark, a return fee of €10 / £10 / 100 DKK will be deducted from your refund.
• All returns must be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces.
• All pieces must be returned in their original condition, with all tags attached. Worn pieces will not be accepted for return.
• Shoes must be tried on a carpet surface until you have decided to keep them, and returned with the shoe box included.
• Swimwear must be tried on over your underwear, with the adhesive strip attached.
• When shipping your return, make sure the parcel is securely sealed, to avoid any damage.
• We will refund your return within 14 business days of receiving it at the warehouse, back to the same card/account you used when placing your order. Please note, the initial shipping fee will not be refunded.
• We don’t accept returns or claims of TOTEME pieces bought from other retailers or second hand sites.
• Returns processing may take longer during busy periods.

In-store returns

Full price orders placed on toteme.com can also be returned in a TOTEME store within 14 days of delivery. Items must be in original condition with all packaging and tags attached. Returns are not accepted at department stores or third-party retailers.

Please note that sale items purchased online can not be returned in store.

Please drop off your return at any of the following TOTEME stores:

UK
London Flagship, 12 Mount Street, London W1K 2RD

DENMARK
Vognmagergade 7, 1120 Copenhagen

Exchanges

If you want to exchange an item for a different size or color, please return it and place a new order.

Claims

If you think your order is damaged or faulty please reach out to clientservices@toteme-studio.com with your order number and photographs showing the issue.