Information

Yes. To view countries we ship to worldwide, select “Shipping to” at the bottom of this page. Please note we are unable to ship to Russia, Ukraine and Belarus at this time.

All applicable taxes and duties are included in the listed product prices. The only additional cost at checkout may be the shipping fee, depending on the delivery method you select. Please note that some shipping options are complimentary, while others include a fee based on speed and destination.

Please note the following exceptions for the United States:
Taxes and duties may vary depending on the destination state. Any applicable charges based on your state’s local tax and import regulations will be calculated, displayed and paid at checkout, ensuring no additional charges upon delivery.

Orders are processed at our warehouse within 24 hours of being placed. Once your order has been processed and picked up by the carrier, you will receive a shipping confirmation email. Please note that the tracking link may take up to 24 hours to activate.

During checkout, you will have the option to choose standard or, if available to your destination, express shipping. Please click here to view detailed shipping options by country.

Please note that all orders require up to 24 hours for processing before shipment begins. Orders placed on business days (excluding public holidays) will be shipped within 24 hours of you receiving your order confirmation.

Once your shipment has left our warehouse, you can track your order by logging in with your order number and email address here.

We aim to ship all items in one parcel whenever possible. However, some orders may be divided into multiple shipments due to packaging requirements, item fragility, or stock availability. This is to ensure the fastest and safest delivery. You will receive individual tracking details for each shipment once dispatched.

If your order has not yet been processed by our warehouse, we may be able to update the shipping address. Once processing has begun, shipping address modifications are no longer possible.

We accept most major credit cards and payment providers, including PayPal and Klarna (available in some countries only). You will be able to see which payment methods are available in your country once you enter your address at checkout.

If you paid through Klarna and wish to adjust the billing process (for example, due to an ongoing return), please contact Klarna directly to request a pause or extension. TOTEME is unable to make changes to Klarna’s billing processes.

Once your order has been approved, you will receive a confirmation email to the email address provided during checkout.

To view your order details and history, sign in to your account, go to "My Profile", and select "Orders".

Orders can be canceled if they have not yet been prepared for shipment. Once an order has entered the shipping process, cancellation is no longer possible. If you no longer wish to keep your order upon delivery, you may return it by following the instructions on our "Returns page".

Once an order is placed, it is not possible to modify item sizes or make changes to the contents. However, if the order has not yet been processed, you may request a full cancellation.

If processing has begun and a cancellation is no longer possible, you can return unwanted items upon delivery by following the instructions on our "Returns page".

Yes. Please select the gift wrapping option at checkout to have the items in your order individually wrapped. Each package will have an easy-to-remove, numbered sticker to help you identify the items inside.

You may return items within 14 days of receiving your order. Please ensure all pieces are unused and in their original condition, with all tags attached and packaging intact.

If you are located in Sweden, US, the Netherlands, Germany, UK or Denmark, a return fee of 100SEK / $10 / €10 / £10 / 100 DKK will be deducted from your refund.

To start a return, visit toteme.com and select "Returns" at the bottom of the page. Follow the instructions and enter the correct order number and the email address used at the time of purchase. Once your return is successfully registered, you will receive a return label via email within a few minutes.

For orders originating in APAC countries, your email and return label may take up to 48 hours to arrive.

Each shipment needs to be registered for return separately. To start a return, visit toteme.com and select "Returns" at the bottom of the page. Select the items from your first shipment, and complete the return process. Once the return has been successfully registered, you will receive a return label by email. Repeat the same steps for the remaining shipment(s) to receive additional return labels. For orders originating in APAC countries, your email and return labels may take up to 48 hours to arrive.

Not all carriers provide a QR code for returns. If your return is handled by a carrier offering this service, the QR code will be included in the return confirmation email along with your label.

Once your return has been received and processed by our warehouse, the refund will be issued within 3–5 business days, depending on your bank or the payment method used at checkout.

The refund will be issued to the same account that you used for placing the order.

Full price orders placed on toteme.com can also be returned in a TOTEME store within 14 days of delivery. Items must be in original condition with all packaging and tags attached. Returns are not accepted at department stores or third-party retailers.

Please note that sale items purchased online can not be returned in store.

We do not offer direct exchanges at this time. To exchange an item, please return it for a refund and place a new order in your desired size.

If you believe an item in your order is damaged or faulty, please contact clientservices@toteme-studio.com with your order number and photographs showing the issue.

Size and fit details are available on our website. On the product page, select "Size & Fit", and choose your size to view detailed measurements and find your best fit.

Please note: the size guide is only accessible via our website and is not available in the app.

Select "Notify Me" on the product page and enter your contact details to receive an email as soon as the item is back in stock.

Gift cards are available for purchase at any of our stores. We do not offer gift cards online.

Please note that gift cards can only be used in-store, except in the United States, where they can also be used online.

Yes, all applicable taxes and duties are included in product prices. The only additional cost at checkout may be the shipping fee, depending on the delivery method you select. Some shipping options are complimentary, while others may incur a fee based on speed and destination.

Please note the following exceptions for the United States:
Taxes and duties may vary depending on the destination state. Any applicable charges based on your state’s local tax and import regulations will be calculated, displayed and paid at checkout, ensuring no additional charges upon delivery.

Tax claims are only available for in-store purchases. This service is not offered for online orders.

This could be due to several factors, including demand, stock availability, and warehouse proximity. We recommend signing up to receive our newsletters, where we share updates on upcoming sales in your region.

If an item disappears from your shopping bag and is no longer visible on our site, it has likely sold out. This often happens during busy periods. Because the item was part of a sale, it is unlikely to be restocked. To stay informed about future releases of the style or restocks, we recommend signing up for email notifications on the product page.

At this time, we do not offer price adjustments on previous purchases.

Yes, sale items may be returned within 14 days of receiving your order. Please ensure that all pieces are unused and in their original condition, with tags attached and packaging intact.

Sale items purchased online are not eligible for in-store returns. We kindly ask that you follow our standard online return process for any sale items.  

You can return a piece by visiting toteme.com, clicking on "Returns" at the bottom of the page, and following the instructions provided. Please follow the instructions provided and ensure that you enter the correct order number and the email address used at the time of purchase. Once the return has been successfully registered, you will receive a separate email with the return label within a few minutes.

For orders originating in APAC countries, your email and return label may take up to 48 hours to arrive.

If you believe an item in your order is damaged or faulty, please contact clientservices@toteme-studio.com with your order number and photographs showing the issue.

Final Sale means that discounted items cannot be exchanged or returned. Kindly note that items included in the Final Sale will be clearly marked on their product pages with a message stating that they are part of the Final Sale.

At this time we are unable to change the email address on an existing TOTEME account, as this would lock it and make it inaccessible. Our recommendation is to create a new account with your preferred email address.

Go to the “Account” page on our website and click on “Forgot password?” to receive instructions for resetting your password. If you need further assistance, please contact our Client Services team.